Refund & Return Policy

You may request a return within 30 days of delivery. Requests made after that window cannot be accepted, except where a longer period is required by the law that applies to you.

To be eligible for a refund, the item must be:

• unused and unworn, with no hair, dirt, odour or damage;
• in its original condition, including the carry pouch;
• returned with all original packaging and any tags attached.

For hygiene reasons, we cannot accept items that have been worn by an animal, washed, altered, or damaged through use. If a returned item arrives in a condition that does not meet the above, we may refuse the refund or apply a reduction reflecting the loss in value, and we will contact you before doing so.

1. Email returns@zantaf.store with your order number and the reason for the return.
2. We will reply with return instructions and a return address. Please do not ship anything back before receiving these. Unannounced returns can be lost and may not be refundable.
3. Pack the item securely and send it using a tracked service. Keep the tracking number until your refund is confirmed.

Change of mind: you are responsible for return shipping costs, and the original shipping charge is not refunded.

Faulty, damaged or incorrect items: we cover return shipping and refund the full amount you paid, including the original shipping charge. Email us within 14 days of delivery with your order number and photographs of the issue.

Return shipping costs are not refundable unless the return is due to our error or a fault in the product.

Once your return arrives and passes inspection, we will notify you and issue the refund to your original payment method. Please allow up to 10 business days after approval for the refund to be processed, plus any additional time your bank or card issuer needs to post it to your account.

If more than 15 business days have passed since we confirmed your refund and you still have not received it, contact us at support@zantaf.store.

The fastest way to exchange for a different size is to return the original item for a refund and place a new order. This avoids the item you want selling out while your return is in transit.

Orders can be cancelled before they are dispatched. Contact us as soon as possible, because we process orders in 1 to 2 business days, so the window is short. Once an order has shipped it must be handled as a return.

• Items returned outside the 30-day window.
• Items that have been worn by an animal, washed or altered.
• Items returned without prior authorisation from us.
• Gift cards, if offered.

Nothing in this policy limits any rights you have under applicable consumer protection law, including rights relating to goods that are faulty, not as described, or unfit for purpose. Where local law gives you stronger rights than this policy, those rights apply.