Shipping Policy

Orders are picked, packed and dispatched within 1 to 2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a dispatch confirmation with tracking as soon as your parcel leaves us.

• Domestic (United States): 3 to 7 business days after dispatch.
• International: 7 to 21 business days after dispatch, depending on destination and customs.

These are estimates from the carrier, not guarantees. Peak periods, weather and customs inspections can add time, and these delays are outside our control.

Shipping is calculated at checkout based on destination and the service you select. The cost is shown before you pay, so there is nothing added afterwards.

International orders may attract import duties, taxes or customs handling fees on arrival. These are set by your country, are not included in our prices or shipping charges, and are your responsibility as the importer. We cannot predict these amounts and we do not mark parcels as gifts or undervalue them.

If a parcel is refused at customs and returned to us, we will refund the items less shipping and any charges incurred.

Every order ships with tracking. Tracking can take up to 48 hours to show movement after dispatch, which is normal. If tracking has not updated for seven business days, contact us and we will open an enquiry with the carrier.

Please double-check your shipping address at checkout. We cannot redirect a parcel once it has shipped. Orders that are lost because of an incorrect or incomplete address are not refundable. If an undeliverable parcel is returned to us, we will contact you to arrange reshipping at your cost, or a refund of the items less shipping.

If your parcel arrives damaged, photograph the packaging and contents before unpacking further and email us within 14 days of delivery. If tracking shows delivered but you cannot find the parcel, check with neighbours and your local depot first, then contact us and we will open a carrier investigation.

Contact support@zantaf.store with your order number and we will make it right.

We can usually amend or cancel an order before it is dispatched, but the window is short. Email us as soon as possible with your order number. Once a parcel has shipped, it must be handled through our Refund & Return Policy.